Repair And Return Policy
To protect your rights and interests, please confirm receipt immediately when receiving the product. Our products do not support returns without valid reasons. If the product is verified to have quality defects or requires return due to merchant-related issues (such as incorrect product or missing items), please submit a return request within 30 days of delivery. The product must remain in its original condition with no artificial damage, and be returned in its original packaging with all accessories included (e.g., lens caps, data cables, user manuals, etc.). Otherwise, the return process may be affected.
To protect the legitimate rights and interests of both parties, returns will not be accepted under the following circumstances:
- Customized Products
- Cameras, lenses, or systems specially customized according to your personal requirements with no quality defects.
- Artificially Damaged Products
- Damage caused by improper operation, accidental drops, liquid intrusion or unauthorized disassembly.
- Consumable Components
- Components explicitly stated to have a fixed lifespan or be subject to natural aging (e.g., coatings on certain lenses).
- Products Exposed to Harmful Substances
- Any product that has been in contact with biological specimens or hazardous materials will not be accepted for return for safety reasons.
| Submit Request | Method: Submit the [Attostek Product Return/Repair Request Form] via email to joanna@attostek.com or contact online customer service. Required Information: Proof of purchase (order number), product model, contact email, and detailed reason for return. We will respond to your request or inquiry within 48 hours. |
| Review & Return | Upon approval, we will provide you with a unique RMA (Return Merchandise Authorization) number and return address via email. Please write the RMA number on the outside of the package and ship the product to the specified address. Note: Returns without a valid RMA number will not be processed. |
| Receipt & Inspection | Once we receive the returned product, we will conduct an inspection to verify that it meets the “Good Return” standards. |
| Refund Processing | Processing Time: The refund will be completed within 7 business days after confirming the returned product is in acceptable condition. Refund Channel: The payment will be fully refunded through your original payment method. |
Attostek provides comprehensive product quality assurance. All camera products, lenses, and other optical accessories come with a 12-month warranty service. All warranty periods are calculated from the date of purchase.
During the warranty period, if the product experiences performance failures caused by material or workmanship defects under normal operating conditions in accordance with the user manual, Attostek will provide free repair services. Our goal is to ensure you enjoy a stable and reliable product experience during the warranty period, free from concerns about product quality.
For products that are out of warranty or experience failures not covered by the warranty (e.g., accidental damage, liquid ingress, unauthorized disassembly/modification, or use beyond specified environmental conditions), Attostek also provides professional and transparent repair support services.
You may submit a repair request at any time. Based on your initial description, we will provide a preliminary estimate of the repair scope and cost. After you confirm and ship the faulty product back, our engineers will conduct a comprehensive inspection and provide you with a formal written report including the cause of failure, the repair plan, and and detailed costs for parts and labor. Upon your confirmation of the quotation, we will complete the professional repair within the agreed timeframe.
Attostek is committed to delivering transparent and reasonable pricing, along with standardized and efficient procedures, to provide your equipment with full life‑cycle technical support—helping you continue to create value and maximize your return on investment.
| Submit Request | Method: Submit the [Attostek Product Return/Repair Request Form] via email to joanna@attostek.com or contact online customer service. Required Information: Proof of purchase (order number), product model, contact email, and detailed reason for return. We will respond to your request or inquiry within 48 hours. |
| Troubleshooting & Quotation | The technical team conducts preliminary troubleshooting. Failures covered under warranty are repaired free of charge(shipping costs to be borne by the customer). For out-of-warranty failures, we will provide a Repair Cost Quotation. Once the quotation is confirmed, the repair process will be officially initiated. |
| Return the Product | Upon approval, we will provide you with a unique RMA (Return Merchandise Authorization) number and return address via email. Please write the RMA number on the outside of the package and ship the product to the specified address. Note: Returns without a valid RMA number will not be processed. |
| Repair Execution & Testing | Standard repair cycle: 10–15 business days (counting from receiving the product and confirmation of payment). For complex faults or when special components need to be replaced, the cycle may be extended, and we will promptly inform you. Repair includes: Fault repair / component replacement + basic cleaning and calibration + factory-standard functional testing. |
| Return of Repaired Product | After the repair is completed, the product will be returned via air freight. Attostek will provide a Repair Report specifying the following details: cause of failure, replaced components, test results, and repair date. |
| Customer Receipt & Inspection | Once the repaired product is dispatched, we will provide you with the tracking number. After receiving the product, please inspect and confirm its condition, and retain the repair report as proof of service completion. |