Repair And Return Policy
AttosTek After-Sales Support
AttosTek believes that the long-term stable operation of professional equipment stems not only from excellent product design but also from reliable full-cycle service support. AttosTek's after-sales service system is built on the principles of professionalism, transparency, and efficiency, committed to providing you with clear and actionable solutions when you need them.
From routine return inquiries to complex technical issues — we provide clear guidance and professional solutions to help you quickly resolve challenges. We uphold the service principles of equal responsibility, transparent pricing, and predictable timelines, ensuring every interaction with us is efficient and smooth.
AttosTek Product Warranty Policy
AttosTek provides comprehensive product quality assurance. All camera products, lenses, and other optical accessories are covered by a 12-month warranty. All warranty periods are calculated from the date of purchase. During the warranty period, if the product experiences performance failure under normal operating conditions according to the user manual due to material or manufacturing defects, AttosTek will provide free repair services. Our goal is to ensure you enjoy a stable and reliable product experience during the warranty period without worrying about product quality.
Out-of-Warranty Repair Policy
For products that are out of warranty or have failures not covered by the warranty (such as accidental damage, liquid ingress, unauthorized disassembly/modification, or use beyond specified environmental conditions), AttosTek also provides professional and transparent repair support services.
You can submit a repair request at any time. Based on your preliminary description, we will provide you with an initial estimate of the repair scope and cost. After you confirm and return the defective product, our engineers will conduct a comprehensive inspection and provide you with a formal written report, including the cause of failure, repair plan, and detailed costs for parts and labor. Once you confirm the quotation, we will complete the professional repair within the agreed timeframe.
AttosTek is committed to transparent and reasonable pricing, as well as standardized and efficient processes, providing full lifecycle technical support for your equipment — helping you continuously create value and maximize your return on investment.
Repair Process
| Submit Request | Method: Please submit the [AttosTek Product Return/Repair Request Form] via email to joanna@attostek.com or contact customer service online. Required Information: Purchase proof (order number), product model, contact email, and detailed reason. We will reply to your request or inquiry within 48 hours. |
| Diagnosis & Quotation | The technical team will conduct a preliminary diagnosis. Failures within warranty will be repaired free of charge (shipping costs borne by the customer). For out-of-warranty failures, we will provide a repair service cost quotation. Once the quotation is confirmed, the repair process will officially begin. |
| Return | Upon approval, we will provide you with a unique RMA (Return Merchandise Authorization) number and return address via email. Please write the RMA number on the outside of the package and send the product to the designated address. Note: Returns without a valid RMA number will not be processed. |
| Repair, Execution & Testing | Standard Repair Cycle: 10-15 business days (from product receipt to payment confirmation). For complex failures or when special parts need to be replaced, the cycle may be extended, and we will notify you in time. Repair includes: Fault repair/component replacement + basic cleaning and calibration + factory-standard functional testing. |
| Repaired Product Return | After the repair is completed, the product will be returned by air freight. AttosTek will provide a repair report specifying: fault cause, replaced parts, test results, and repair date. |
| Customer Receipt & Inspection | Once the repaired item has been shipped, we will provide a tracking number. Upon receiving the product, please inspect and confirm its condition, and keep the repair report as proof of service completion. |
AttosTek Product Return Policy
To protect your rights and interests, please confirm receipt upon receiving the product. Our products do not support returns without justifiable reason. If the product is verified to have quality defects or if returns are needed due to merchant-related issues (such as wrong product or shortage), please submit a return request within 30 days of delivery. The product must remain in its original condition without any intentional damage, and must be returned in its original packaging with all accessories (such as lens caps, cables, user manuals, etc.). Otherwise, the return process may be affected.
Non-Returnable Items
To protect the legal rights and interests of both parties, the following situations are not accepted for declaration:
- Custom products
- Cameras, lenses, or systems specially customized to your personal needs without quality defects.
- Products damaged intentionally
- Damage caused by improper operation, accidental dropping, liquid ingress, or unauthorized disassembly.
- Consumable components
- Parts explicitly stated to have a fixed lifespan or natural aging (e.g., coatings on certain lenses).
- Products exposed to hazardous substances
- Any product that has come into contact with biological specimens or hazardous materials is not accepted for return for safety reasons.
Return Process
| Submit Request | Method: Please submit the [AttosTek Product Return/Repair Request Form] via email to joanna@attostek.com or contact customer service online. Required Information: Purchase proof (order number), product model, contact email, and detailed reason. We will reply to your request or inquiry within 48 hours. |
| Review & Approval | Upon approval, we will provide you with a unique RMA (Return Merchandise Authorization) number and return address via email. Please write the RMA number on the outside of the package and send the product to the designated address. Note: Returns without a valid RMA number will not be processed. |
| Receipt & Inspection | Once we receive the return, we will inspect it to confirm it meets the return standards. |
| Refund Processing | Processing Time: The refund will be completed within 7 business days after the returned product is confirmed to be in good condition. Refund Method: Through your original payment method, the full amount will be refunded. |
AttosTek Product Return/Repair Request Form